Client Success Manager
AEO Engine. Remote, United States. Full time. $72,000 to $78,000 base, $102,000 to $108,000 on target, uncapped.
When someone asks ChatGPT or Google which dentist, law firm or plumber to call, we make sure our clients are the answer. That is the whole business. We run it for dental practices, law firms, home services companies and B2B software firms on monthly plans from $797 to $2,397, and we publish the results on our case studies page.
The person who owned our client relationships has moved on, so this seat is open now and we want it filled fast.
The job
You own a book of 30 to 40 clients from the day they sign. You are their person. Every month you sit down with them, show them where they are being recommended and what changed, and explain it in plain English. Our reporting already does the measuring. Your time goes on the conversation, not the spreadsheet.
You keep them. You will know a client is at risk weeks before they say so, because you are watching the numbers and you are talking to them. Your retention target is 95% of book revenue.
You grow them. When a client on Growth is ready for Aggressive, you make the case. When Domain Boost or another add on will move their result, you attach it. You are paid on every one of those you close, with no ceiling.
You feed what you hear back to delivery, so the service gets better and the next conversation is easier.
Who does well here
You have spent three to five years at an SEO or digital marketing agency, at least two of them owning client relationships with a number attached, and you can tell us what your retention and expansion looked like. You read GA4 and Search Console without help and you can explain why a ranking moved. You are comfortable saying a price out loud. You would rather tell a client the truth early than smooth it over.
If you have only ever sold and never delivered, this is not the seat. If you have only ever delivered and never had to ask for the upgrade, it probably is not either.
Pay, in full
Base salary $72,000 to $78,000 depending on experience. A quarterly retention bonus on your book, worth about $15,000 a year when you hit target. 10% of the first year value of every upgrade and add on you close, uncapped, about $15,000 a year at target and more if you are good at it. On target earnings $102,000 to $108,000. Remote anywhere in the United States, Central or Eastern hours preferred.